Tens - FAQ
How long will my Tens take to arrive?
UK Mainland: Next working day if order is placed before 12pm
UK Highlands & Islands: 1 – 2 working days
Mainland Europe: 1 – 3 working days
Scandinavia: 1 – 3 working days
USA & Canada: 1 – 3 working days
Rest of World: 2 – 6 working days
What is the cost of shipping?
UK Mainland: £3 via Interlink Express
UK Highlands & Islands: £3 via Interlink Express
Mainland Europe: £8 via DHL Express Worldwide
USA & Canada: £10 via DHL Express Worldwide
Scandinavia: £10 via DHL Express Worldwide
Rest of World: £12 via DHL Express Worldwide
Does our Tens lens protect your eyes from harmful rays and are they polarised?
Our signature lens is a Category 2 tinted lens featuring full UV400 protection, blocking 100% of harmful rays. Our sunglasses aren’t polarised. The reason for this is that our perfect lens tint is not possible whilst being polarised. Our lens provides a clear and balanced view filled with depth, which makes Tens very comfortable to wear whilst driving.
What makes our Tens lens special in comparison to other lenses?
We have spent years working with our supplier to create a perfect, sense-heightening tint. To our knowledge, there are no other sunglasses available on the market that will offer you as pleasurable a view as Tens.
Are Tens available with prescription lenses?
Unfortunately we don’t currently offer a prescription version of Tens, but it’s certainly something we wish to provide in the near future. Keep in touch via our social networks for updates!
What size are Tens, and are they unisex?
All of our frame styles are suited to both guys and girls! The exact measurements and technical specifications can be found by selecting or scrolling down to “Size Guide / Technical Details” on each individual product page.
Help! I’ve entered my address incorrectly! Can I change it?
Please email firstname.lastname@example.org with subject title: ‘Address Change’.
Where are my Tens?
If you are having difficulty tracking your Tens, or have any concerns, please email email@example.com
How secure is your website?
Our store and checkout process is built on the Shopify e-commerce platform. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.
All payments on our Website, including credit/debit card transactions, are processed through Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.
• Gift cards are valid for 1 year after purchase date.
• If the full value of the card is not claimed (i.e. ifan £80 gift card is used for a £60 purchase) then please contact firstname.lastname@example.org to activate the remaining balance.
• When the gift card is used for the entire value of the purchase, then worldwide shipping is free of charge for the giftee and this is covered by the shipping charge included with the gift card.
• If the gift card is used towards part of the value (i.e. if a £60 card is used for an £80 purchase), then the remaining balance and the shipping is payable by the giftee.
• We process transactions in GBP, the value of the card will be auto-converted to your currency at the best available rate.
• Gift cards cannot be exchanged or refunded.